Terms & Conditions


SHIPPING

UK delivery will be sent 2nd class mail and International delivery will be Airmail unless otherwise stated. Prices are decided based upon the individual item’s size, weight and destination.

We cannot be held responsible for loss or damage to the package once it has been shipped. Insurance is optional for an additional charge. We also cannot accept any responsibility for parcels that are lost or delayed as result of being incorrectly addressed. We also are not responsible for items un-received if signed for or accepted by another person at your address. All orders are sent to the address specified by the customer when the order is placed.

We do advise that a postal address is selected that will guarantee someone being able to receive the item(s) as some larger parcels will need signing for.

International buyers, please be aware that your parcel can be delayed by customs in your country. We have no control over this, and cannot supply any details why or for how long your parcel will be delayed. We are also not responsible for any customs charges you may incur.

Please allow up to 10 working days for orders to be delivered within the UK after purchase date, 20 days for international orders, however, we try our best to ensure that delivery time is cut down to the absolute minimum.

If you require express shipping (if the item is intended as a gift, for example) then please feel free to email hello@krookedblade.com and we’ll do our best to have it shipped the same day.


RETURNS & REFUNDS

In the event that your item(s) is incorrect or faulty, please return in original, unused condition and packaging within 14 days from purchase and we will issue a full refund or exchange for another item.

We reserve the right not to issue a refund to you if you return items to us outside the terms of our Returns Policy. As such these items may be returned to you at your own expense. You will be notified of the applicable charges. If you send the item back to us again, or refuse to accept delivery, this will be deemed to be irreversible authority for us to dispose of your goods without further notice. Disposal will not constitute any admission on our part that we have failed in any way to honour our obligations to you in full and will not constitute any unlawful action against the goods.

This may not apply if your item is faulty or the product is of unsatisfactory quality. If you have a query about a refund on an item you have purchased please e-mail hello@krookedblade.com

If you wish to return your item we advise you do so via a recorded delivery method. This will help to ensure that your order reaches us safely and if it does get lost it can be traced so we can process your refund/exchange. However, if you do choose to use a standard service we cannot be held responsible if your order gets lost and this instance we will be unable to process your claim.

Please ensure that you select the correct size before placing your order (using the size guide on each product) as we do NOT offer refunds should the chosen size be incorrect.